Q: What is your return/exchange policy?
A: All product are guaranteed for 90 days after purchase date. If any issues arise during that time, all items* can be returned for a refund or exchange. All return/exchange items must have been purchased from Avalene R.
Q: When will I receive my refund?
A: If returning by mail, you should receive your refund upon first carrier scan.
Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.
Q: My package arrived damaged, what should I do?
A: We’re sorry to hear that! Please send a photo to our Customer Experience Team at firstname.lastname@example.org and include your order number so we can take a closer look and help with a solution!
Q: My item was damaged out of the 30 day return/exchange window, what should I do?
A: Send us a picture anyway! Unfortunately, normal wear and tear would not warrant a replacement or refund, but if it is deemed a manufacturing defect or unreasonable damage, we can look into it!